Who we are
What personal data we collect and why we collect it
We collect information from you when you fill out an email form. When using an email form on our website you may be asked to enter your: name and email address. You may, however, visit our website anonymously.
Our website does not use comments.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. NOTE: we do not currently provide a method to upload images to our website.
Our contact forms require your permission in order to submit your personal information, such as name, email, etc. Our forms will include a checkbox requesting your approval to share the content of the form before the form may be submitted. If you do not want to provide your permission you may contact us by telephone.
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer and/or browser to remember your preferences.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look under your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features (which make your site experience more efficient) may be disabled and/or may not function properly.
Opting out: Users can set preferences for how Google advertises to them using the Google Ad Settings page. Alternatively, the user can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
We use an SSL certificate when collecting sensitive data directly on our website. Any and all financial transactions, if any, are handled by a third party (ie: PayPal) which implements their own SSL certificate.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Our web site uses Google Analytics, a service which transmits web site traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand web site traffic and web page usage.
Who we share your data with
We only collect information to transmit an email form which will be shared with our email provider to facilitate the sending of the email form.
Currently our website does not have a shopping cart or appointment tool so we do not collect your information for those purposes. If that were to change then we would collect the appropriate information necessary to process the request. If you were to make a purchase on our website, we would share the necessary information to process your order with our payment processor (ie: Paypal, Authorize.net) in the shopping cart during the purchase. This information would be required in order to process the order.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience – Your information helps us to better respond to your individual needs.
- To improve our website – We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of providing the purchased product or service requested.
- To send periodic emails – The email address you provide, for order processing, will only be used to send you information and updates pertaining to your order.
What rights you have over your data
If you have submitted an email form on our website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Your personal information can be used to facilitate the transmission of an email form. This would include only the information you include on the form (ie: name, email address).
Your contact information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
PIPEDA (Personal Information Protection and Electronic Documents Act)
PIPEDA applies to the collection, use or disclosure of personal information in the course of a commercial activity. As specified by PIPEDA we must obtain an individual’s consent when collecting, using or disclosing an individual’s personal information.
Under PIPEDA, personal information includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as:
• age, name, ID numbers, income, ethnic origin, or blood type;
• opinions, evaluations, comments, social status, or disciplinary actions; and
• employee files, credit records, loan records, medical records, existence of a dispute between a consumer and a merchant, intentions (for example, to acquire goods or services, or change jobs).
An individual may complain to the website owner in question (Julie Dorssers, RMT) or to the Office of the Privacy Commissioner of Canada about any alleged breaches of the law.
CAN SPAM Act
The CAN-SPAM Act is a Canadian law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Book an appointment or training course, send information, respond to inquiries, and/or other requests or questions
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
What data breach procedures we have in place
If for any reason there is a data breach involving personally identifiable information, we will promptly alert you of such a breach and block all activity to the site until the breach is secured. Once we have alerted you of such a breach, you may request to have any personal information removed from our site.